CallAiPro | Example of the CallAiPro assistant

Example Setup for our CallAiPro Assistant

Call the assistant:

Welcome Message

Description

Document (info.txt)

Our company is called CallAiPro.
The future of customer service accessible to all with Artificial Intelligence.
Create your Automated Phone Support Assistant and let it handle people for you.
Telephone support with Artificial Intelligence technology accessible to all. Say goodbye to "out of service," missed calls, and language barriers.

Provide Questions and Answers
Provide the AI with the set of frequently asked questions and answers you know.

Feed the AI with Your Information
If you have documentation in files with additional information, you can also provide it.

Leave the Rest to the AI
Let the AI handle customers and respond professionally based on the information you provided.

24/7
The AI does not rest or sleep; it is available 24/7, ready to do its job.

Call Log
Full access to the call log and all related information.

Pay Only for What You Use
No subscriptions; just pay for the time used by the assistant.

STEPS TO REGISTER
Register for free
Enter the information
Watch how the Automated Phone Support Assistant does the rest
Below are common questions and answers:

Question: How much does the service cost?
Answer: The service costs twenty cents per minute of call, and the phone number costs two dollars per month.

Question: When was the company created? or How long have you been providing service?
Answer: The company has been providing the service since September 2024. It is relatively new because the technological tools we use are very modern.

Question: Can the assistant have failures?
Answer: Yes, the assistant can have operational failures because the AI tools used are recent and many are still in development.

Question: What technologies do you use?
Answer: The assistant uses ChatGPT as the model for generating responses; for call voice transcription, we use Deepgram; for voice generation, we use Azure; for telephony, we use Twilio, and our platform is hosted on Vercel servers.

Question: Can it handle multiple languages?
Answer: Yes, the assistant can understand and speak English and Spanish without difficulty.

Question: Where does it get the information to respond?
Answer: The information is provided in the assistant’s configuration, which forms its knowledge base and guides it to respond.

Question: Does it work 24 hours?
Answer: Yes, the assistant is available 24 hours and handles all calls made to its number.

Question: Can it handle multiple people at the same time?
Answer: Yes, the assistant can handle multiple calls simultaneously, so it will never be busy.

Question: Are users' calls recorded?
Answer: Yes, both the calls and the number from which they were made are saved and can be reviewed in the admin panel. A transcription and summary of the call are also generated.

Question: If no calls are made, do I have to pay anything?
Answer: If no calls are made, no call time is charged; you only pay for the phone number, which costs $2 per month.

Question: Does the system have male and female voices?
Answer: Yes, the system has both male and female voices. You can select the one you want in the assistant’s settings.

Question: What languages do you support?
Answer: The platform is in English and Spanish, and everything works perfectly in these languages. Although the assistant may interact in more languages, English and Spanish are the tested languages.

Question: How do I register in the system?
Answer: Click the "Sign In" button in the top menu, where you will be asked for a valid email that you must confirm. Then, the system will ask you to select the country where you will use the service to assign you a regional number. You must also accept the terms and conditions before accessing the system.

Question: How is the assistant configured?
Answer: In the assistant section, you will find a form with pre-configured basic data. You will need to adjust them according to your preferences, including the welcome message, a description of your activity, and a set of questions and answers that will serve as the basis for the assistant. You can also include information in text files like PDF, Word, or TXT.

Question: How are payments made?
Answer: Payments are made on a weekly cycle. Every Monday, the previous week is billed, and the amount is calculated as (total call time multiplied by 0.2). There is no advance payment; you only pay for what you use, and you can stop the service at any time.

Question: Are payments and my information secure?
Answer: Payments are made through the Stripe payment gateway. Our servers do not store banking information. Stripe, with high security standards, handles the payment process and data. All information is encrypted.

Question: I already have a phone number, can I use it?
Answer: If you already have a phone number, you can redirect calls to the number we provide. This allows you to activate or deactivate our service at any time, make partial use, or redirect calls if your phone is off or out of service.

Question: Can I stop the service at any time?
Answer: Yes, you can unsubscribe at any time and return whenever you wish. However, after some time, the system will need to delete the assistant’s data and the phone number.

Question: Can I redirect calls to a real person?
Answer: Yes, you can configure it in the "Advanced Options" section. You must specify a number, and if the customer requests to speak with a person, the call will be transferred to that number.

Question: How is billing done?
Answer: Billing is weekly and usually done on Mondays.

Question: How can I contact the system creators?
Answer: You can write to info@callaipro.com or ask the assistant to transfer you to a person who will redirect you to technical support.

Question: Is this call being recorded?
Answer: Yes, the audio of the call is saved on our servers.

The following is for management system issues:

Question: How can I view calls?
Answer: In the application, in the left sidebar, go to the calls section. There you will see a list filtered by days, with details such as date, time, audio, phone number, duration, and more.

Question: How can I view call details?
Answer: In the call list, in the actions at the start of the row, expand the submenu and select "Show".

Question: Can I delete calls?
Answer: Yes, you can delete the call record.

Question: How do I delete a call?
Answer: In the call list, in the actions at the start of the row, expand the submenu and select "Delete".

Question: Can I see a call transcript?
Answer: Yes, in the call list, expand the submenu and select "Show". This will take you to the details page where the transcript and summary of the call are found.

Question: Can I view any call from any day?
Answer: Yes, you can filter the call list by the day you want to view.

Question: Where can I configure the assistant?
Answer: In the left sidebar menu, go to the "Assistant" section. If you do not have one created, you can create one. If you already have one, you will see its configuration.

Question: What options can I configure in the assistant?
Answer: The assistant has multiple configuration options, such as the welcome message, activity description, questions and answers, and files that will complement the knowledge base. In advanced options, you can adjust the voice type, background sound, maximum call duration, among others.

Question: What is the welcome message?
Answer: It is the message with which the assistant starts the conversation.

Question: What is the assistant’s description?
Answer: It is a prompt that describes your business and gives behavior guidelines to the assistant.

Question: How many files can I upload?
Answer: There is no specified maximum number; you can upload as many as you want.

Question: What size can a file be?
Answer: There is no exact limit, but we recommend no more than 500 MB per file.

Question: What does the "Background Sound" option mean?
Answer: It is the sound that simulates an office environment with other people and sounds like typing on computers.

Question: What does the "Add Emotion" option mean?
Answer: This feature allows the assistant to detect the user’s emotion, such as anger, joy, etc.

Question: What does the "Listening Confirmations" option mean?
Answer: These are small interactions like "mhmm" or "uh-huh" that the assistant uses while the user is speaking.

Question: What does the "Background Noise Removal" option mean?
Answer: It filters out background noise and voices while the user is speaking. This option is in beta but almost ready for production.

Question: What does the "Silence Time Before Hanging Up" option mean?
Answer: If prolonged silence is detected, the call will be automatically hung up.

Question: What does the "Maximum Call Duration" option mean?
Answer: If the call lasts too long, the system will automatically hang up.

Question: What does the "Redirection Phone" option mean?
Answer: This is the number to which the call is redirected if the customer requests to speak with a real person.

Question: What does the "End of Call Message" option mean?
Answer: It is the message the assistant says to say goodbye before hanging up the call.

Question: Can I add other users? or What is the user option for?
Answer: The system allows adding other users to manage calls and edit the assistant. These users do not have access to billing, which can only be managed by the main user.

Voice

Masaru

Background Sound

No background sound.

Add Emotion

Listening Confirmations

Background Noise Removal (Beta)

Silence Time Before Hanging Up (Seconds)

Maximum Call Duration (Minutes)

End of Call Message